FAQs

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Most orders are prepared and shipped within 2-3 business days and delivered within 7 days from date of order.  During peak periods manufacturing may exceed normal turnaround times. Customers seeking up to date order status should check this at the ORDER TRACKING page: http://accurolatam.aftership.com/

 

WHERE DO YOU SHIP?

ACCURO LATIN AMERICA ships to main markets in Latin Americas, with a main focus on Mexico, Colombia and Brazil.

 

HOW MUCH DOES SHIPPING COST?

ACCURO LATIN AMERICA shipping costs vary based on the number of items in the order, the weight of the package and the final destination.  Orders placed may be subject to customs charges and VAT (value Added Tax) charges. This varies by country.

 

HOW CAN I TRACK MY PURCHASES?

Once orders are fulfilled, they are sent to the designated delivery service company at which time an email containing a tracking number will be sent to the same email used to place the order.  Customers seeking up to date order status should check this at the ORDER TRACKING page: http://accuro.aftership.com/

 

DO YOU ACCEPT RETURNS AND EXCHANGES?

ACCURO LATIN AMERICA offers returns or exchanges for unsatisfactory goods.  Unwanted items must be received in the same condition in which they were delivered.  ACCURO LATIN AMERICA  does not offer returns or exchanges for damaged, worn or washed articles. Shipping charges are non-refundable.  Gift cards and other digital goods are also non-refundable.  For complete details on returns and exchanges visit our Return Policy.

 

THERE IS A PROBLEM WITH MY ORDER, WHAT DO I DO?

If an order is missing an item or includes unwanted items please contact sales.accuro.latam@gmail.com  and include the following information:

  • Customer name
  • Order number
  • Email used to place the order
  • Unwanted/Missing item

A member of our customer service team will review the inputs and contact you with appropriate actions to be taken.

 

CAN I CHANGE MY SHIPPING ADDRESS?

If an order has not yet been sent to the delivery company, ACCURO LATIN AMERICA may be able to change the destination address. Customers seeking to alter the shipping destination of their order should contact sales.accuro.latam@gmail.com.

 

HOW DO I CANCEL MY ORDER?

Order cancellation requests must be sent to sales.accuro.latam@gmail.com.  In most cases, if an order has not shipped a full refund will be issued.  If an order has already shipped it will need to be returned to us at the customer’s expense before we can issue a refund. 

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

ACCURO LATIN AMERICA – via its payment platform - accepts Visa, MasterCard, American Express, and PayPal. We are working to add more local payment options for Latin America, like boletos, Oxxo Pay, mercado Pago, etc.

 

WHAT CURRENCY DO YOU ACCEPT?

All pricing is set, shown and charged in US Dollars. Via your credit card, debit card and PayPal you can pay, and they can likely charge you in your local currency. Some currency exchange charges might apply.

 

ANY OTHER QUESTION OR COMMENT OR SUGGESTION?

If you have any other unanswered questions, or you have comments and/or suggestions, please send us a message via the CONTACT US page, and we will get back to you. Please do so here: www.accurofit-latam.shop/pages/contact-us