Returns - Refund Policy

Accuro is made to make you happy, and we back that up with our return policies. If you’re not pleased with your purchase from Accuro, just contact us within 30 days and we will give you a refund or replacement. While we hope it does not come to that, we’ll make it as painless as possible to make your experience with Accuro a positive one.

The details of our RETURNS & REFUND POLICY are as follows:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales.accuro.latam@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales.accuro.latam@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If products fail to comply with the Accuro warranty, you can return the products to us for repair or replacement. Before returning any products, please request a return authorization number by emailing Accuro Latin America at sales.accuro.latam@gmail.com. We may reject any returned product that is not in its original packaging and marked with a return authorization number.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.